Legal|UPDATED
Refund Policy
We want you to be completely satisfied with your purchase. If something isn't working right, we're here to make it fair.
At NanoToolz, we strive to provide reliable, high-quality digital services. Our refund policy is designed to be transparent and fair to ensure your satisfaction while preventing abuse of our digital products.
Refund Eligibility
You are eligible for a full or partial refund in the following situations:
- Service Failure: If the tool or account credentials provided do not work, and our support team is unable to fix the issue or provide a replacement within 48 hours.
- Double Payment: If you accidentally paid twice for the same order.
- Out of Stock: If we cannot fulfill your order due to unforeseen stock issues.
Non-Refundable Cases
Due to the nature of digital goods (which cannot be "returned"), we cannot offer refunds in the following scenarios:
- Change of Mind: You decided you no longer need the tool after purchase and delivery.
- Incompatibility: The tool is working correctly, but it is not compatible with your specific device or workflow (please check requirements before buying).
- Violation of Terms: You lost access because you violated our fair usage policy (e.g., changing passwords on shared accounts).
How to Request a Refund
To initiate a refund request, please contact our support team via WhatsApp.
- Message us at WhatsApp Support.
- Provide your Order ID and email address.
- Describe the issue and share a screenshot of the error (if applicable).
Our team will review your request and respond within 2-4 hours during business hours.
Processing Time
Once a refund is approved:
- Easypaisa / JazzCash: Refunds are typically processed within 2-4 hours.
- Bank Transfer: May take 1-2 business days depending on your bank.
"Our goal is to build long-term relationships. If we can't deliver the service you paid for, you deserve your money back."